Thai Airways

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

• Extend the validity of fully-unused ticket and rebook later (ticket number starting with 217-)
• THAI will change the validity of your ticket to 31 January 2021. However, if you do not wish to rebook your flights by 31 January 2021, we will automatically extend the final validity date of the ticket to be 31 December 2021.
• All travel must be completed by 31/12/21 on the same route (s) 
• Only the change fee will be waived and the fare difference will apply.

Travel Voucher:

• If you are holding a Thai Airways ticket, you can request a travel voucher for the equal value of the current ticket.
• The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
• The Travel Voucher will be sent to the email address you provide.
• The Travel Voucher will be valid till 31/12/22
• Fare/tax/surcharge differences may apply to the new itinerary.
• The travel voucher can be transferred with proof of document presented at time of ticketing.
• The travel voucher can be refunded if not used at the end of its expiry date.

Cancellations & Refunds:

If some sectors of on your ticket have been cancelled by THAI and/or THAI Smile, and you have already used part of your ticket, a refund amount will be calculated and settled by issuing office at least 180 days from the submission request.

Please visit the Thai Airways website https://www.thaiairways.com/en/contact_us/thai_special_assistance_form.page  for further updates. 

Source: Thai Airways Website