COVID 19 - Terms & Conditions
Change your travel
date
If you wish to make a
date change, although the flight is not cancelled;
- The Airline shall permit changes (flight/date/routing) without charging any change fees for travel up to 31st December 2020 on SriLankan Airlines operated flights.
- The passenger should bear the difference in the airfare or applicable taxes, if any.
- This is applicable on all tickets irrespective of the routing and place of issue.
- Promotional restricted tickets are eligible for change upon payment of the relevant airfare difference.
The Airline shall permit changes (flight/date) free of charge for travel up to 15th November 2020 on SriLankan Airlines operated flights to the original destination.
For changes to travel beyond 15th November 2020, the Airline shall permit changes (flight/date/routing) without charging any change fees, however, the passenger should bear the difference in the airfare or applicable taxes, if any.
This is applicable on all tickets irrespective of the routing and place of issue.
Exchange for a travel voucher
You can now exchange your ticket for a travel voucher valid for a period of one year from the date of issue and use it for your future travel with SriLankan Airlines.
If the ticket is fully unused, the full equivalent amount will be issued on a non- refundable voucher valid for travel within one year from the date of the voucher issuance.
If the ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for one year from the date of voucher issuance.
The Airline will not be charging any change/reissue fees for the issuance of the voucher.
Travel vouchers are issued per passenger, under the same name of the passenger on the air ticket.
At the expiry of the initial validity term of the voucher any remaining value may be extended for a further one-year period.
This voucher is transferable subject to special terms and conditions.
Vouchers cannot be issued in exchange of any tickets issued for events/packages and frequent flyer redemptions.
Cancellations & Refunds
If you wish to refund, although the flight is not cancelled;
Refund will be worked out based on the refund conditions on your ticket
Applicable fare rules shall apply.
If you wish to refund due to flight cancellations between 26th January and 31st August 2020;
All refund charges and applicable penalties will be waived off.
No comments:
Post a Comment