Exemptions from Quarantine for Domestic Air Travel

Exemptions announced by State Governments for Domestic Travel

Updated on 18/6/20

Tamil Nadu:

Business travelers from all states, except from Maharashtra & Gujarat will be exempted from home quarantine if they have a return ticket within 48 hours of their arrival.

Delhi/Haryana/West Bengal:

Exemption from quarantine for asymptomatic passengers.

Maharashtra:

Passengers who intend to stay for 7 days or less and have a valid return ticket shall be exempted from mandatory quarantine.

Rajasthan:

Passengers who intend to stay for 7 days or less and have a COVID negative certificate by an ICMR-authorized lab issued within 48 hours prior to departure will not be quarantined.

Uttar Pradesh:

Passengers who intend to stay for 7 days or less and have a valid return ticket shall be exempted from mandatory quarantine.

Goa:

Asymptomatic passengers carrying a COVID negative certificate by an ICMR-authorized lab issued within 48 hours prior to the date of travel will not be quarantined.

Odisha:

Exemption from quarantine if Government official or Professional exits the state within 72 hours.

Andaman and Nicobar Islands:

Passengers arriving by air shall not be quarantined.

Assam:

Passengers who have same day return tickets will not be quarantined.

Quarantine Policies of Indian State

State wise Quarantine Policy for Domestic Travel

Updated on 23/7/20

1]Andaman Nicobar

Home quarantine

14 days

2] Andhra Pradesh

A) Institutional Quarantine:

7 days (Passengers coming from Chennai, Mumbai, Delhi, Gujarat, Rajasthan, Madhya Pradesh, Telangana & Karnataka)

B) Home Quarantine:

14 days (Passengers arriving from remaining locations)

C)Action to be taken by Passenger:

• All arriving passengers should enroll on website spandana.ap.gov.in before buying the ticket.
• Exemptions can be given to business persons from home quarantine subject to they providing a COVID negative certificate issued by ICMR authorized laboratory within the last three days of arrival.
• 10% of people coming into the state by air, rail and road should be tested on a random basis.
• Foreign returnees test might be conducted between the 5th and 7th day (upon arrival) and, based on the result, follow up action be initiated.

3] Assam

A) Institutional Quarantine:

7 Days

Exemptions :

• Pregnant women, elderly persons above 75 years
• Person due to attend funeral of immediate relation
• Children below 10 years
• Divyang people
• Pre-existing health conditions
• Immediate relative of hospitalized patients

B) Home Quarantine:

7 Days - Post completion of institutional quarantine

C) Action to be taken by Passenger:

Declaration form prescribed by state to be filled by passengers at arrival.

4] Bihar

NO QUARANTINE.

5] Chandigarh

A) Home quarantine:

14 Days.

B) Action to be taken by Passenger:

·         All arriving passenger must fill the health declaration form

·         All residents of Punjab should undergo COVID 19 test (free of cost)

6] Chattisgarah

A) Home quarantine:

14 Days.

B) Action to be taken by Passenger:

• All arriving passengers in Raipur must have E-pass downloaded with them.
• Passenger to do registration on: http://epass.cgcovid19.in
• If passenger found symptomatic on arrival, airline will guide customer along with their bags to the dedicated medical room

7] Delhi

A) Action to be taken by Passenger: (Mandatory to download Arogya Setu App) 

• As per the government mandate, anyone arriving by international fight at Delhi Airport will have to sign an undertaking in which they will have to accept this obligation, i.e., 7 days of paid quarantine, which will be signed by the individual,or a family member, and retained by the overseas mission/embassy before the booking is confirmed. This will be followed by 7 days of home quarantine.
• Those planning to stay in the Delhi-NCR region will have to undergo the mandatory health screening, which will include primary screening by Airport Health Officials (APHO).
• Passengers will also be required to undergo a secondary screening at the Delhi Government post, after which they will be allowed to proceed to the approved quarantine location.
• Passengers seeking exemption from quarantine, will need to fill an exemption form and discuss their case with government officials inside the terminal on arrival. Further, if you are exempt from quarantine in Delhi and your final destination is another state, you must make arrangements for quarantine on arrival in the destination state with government officials.
• As per guidelines, those who can be considered exempt from the quarantine rules are pregnant women, anyone who suffered death in the family, anyone suffering from serious illness, and parents accompanied by children below 10 years. However, they will have to send an undertaking form, along with required documents, to airportcovid@gmail.com.
• Domestic passengers are required to undergo mandatory thermal screening near the exit gates, whereas those found to be asymptomatic, will be allowed to leave the airport premises. However, they will have to undergo home quarantine for 7 days.

8] Goa

A) Institutional quarantine:

Post COVID test till result is out.

B) Home quarantine:

14 Days. (to be opted by passenger)

COVID test mandatory for passengers without COVID test certificate.

C) Action to be taken by Passenger:

Passenger to choose one of the following option

• Produce a COVID-19 negative certificate issued within 48 hours by ICMR recognized lab.
• Mandatory – If point 1 is not valid then all passengers must get the test done at airport by paying 2000 and be in paid Institutional quarantine till result is out OR passenger can opt for 14 days home quarantine with stamp.
• Declaration form to be filed before or on arrival into Goa

9] Gujarat
A) Home quarantine:

14 Days.

B) Action to be taken by Passenger:

• Passengers need to register before landing in Surat.
• Website: https://www.suratmuncipal.gov.in/Eservices/COVID19self reporting

10] Haryana

A) Home quarantine:

14 Days. Asymptomatic passengers will be permitted to leave the airport

B) Action to be taken by Passenger:

• All passengers need to download Arogya Setu app
• Passengers flying to Chandigarh must fill self-declaration form.

11] Himachal Pradesh

A) Institutional quarantine:

14 Days – If coming from Red Zone district or passengers having Influenza like illness symptoms.

B) Home quarantine:

14 Days - If passenger carrying negative COVID 19 test report from ICMR authorized lab which should not be older than 48 hrs from date of departure

C) Action to be taken by Passenger:

• All passengers need to download Arogya Setu app
• Though a person can come to the state through registration on Covid e-pass software (http://covid19epass.hp.gov.in), proof of residence and the place of start of journey and destination will have to be uploaded on the portal now.
• When a person wants to enter Himachal as a tourist, for business or for any other purpose, he will have to provide address proof of his house in HP or the hotel, where he will be staying.
• The residents of state exiting the state to visit other states for short duration for medical, business or office purpose and coming back to state within 48hours may also be exempted from any  requirement provided they are asymptomatic.

12] Jammu & Kashmir

A) Institutional quarantine:

14 Days

B) Home quarantine:

14 Days – State Domicile – Swab test & home quarantine if test are negative.

C) Action to be taken by Passenger:

• Mandatory COVID 19 test on arrival.
• Passenger to fill up ICMR Health form on arrival
• Passenger will be under Institutional quarantine until resulted negative. Post negative result, passengers will be kept in home quarantine

13] Jharkhand

A) Home quarantine:

14 Days

B) Action to be taken by Passenger:

• Everybody entering Jharkhand — by rail, road and air — will have to provide their personal details to the state government before embarking on their journeys so that they can be monitored for possible Covid-19 infection.

14] Karnataka

A) Home quarantine:

7 Days - Passengers coming from other states including Maharashtra

B) Action to be taken by Passenger:

• Passenger needs to have Seva-Sindhu portal pass from https://sevasindhu.karnataka.gov. in/ Sevasindhu/English
• Passenger cannot travel without the pass.
• Passenger should fill self- declaration form provided by govt. of Karnataka at departing/origin station.

P.S: Guidelines for business travellers:

Rules for travellers returning within 48 hours of arrival:

• Must have a valid return ticket.
• Must provide all the details of the person(s) intended to meet with during your stay in Karnataka.
• No quarantine and hand stamping for such visitors.

Business travellers returning within 7 days of arrival:

• Must have a valid return ticket
• Must provide all the details of the person(s) intended to meet during your stay in Karnataka.
• The person will have to undergo a paid Coronavirus test on arrival at the airport.
• Institutional quarantine for 48 hours until the results are received.
• To avoid the quarantine and COVID-19 test, the person must show his/her ICMR approved Coronavirus negative test report (not more than 48 hours old).

15] Kerala

A) Home quarantine:

14 Days - Business travelers with stay less than a week are exempted.

B) Action to be taken by Passenger:

• After obtaining the flight tickets, passenger shall register their details on https://covi- d19jagratha.kerala.nic.in/
• Below are the instructions to be followed: (Covid-19 Jagratha portal - Public Services - Domestic Returnees Pass - New registration - Enter details - Submit). One has to select the airport of arrival.
• Arrival passengers need to carry e-pass after registering their details on the portal.
• CCJ - No counters, e-pass mandate from origin.
• TRV - Passengers without e-pass to undergo instuitional quarantine till obtaining it. Passenger will not be sent back.
• COK - Need to fill from at origin. In case of a miss, passenger can fill a manual form on arrival. However, the health officer will not entertain large numbers.
• On arrival, passenger to show their e-pass to health department at airport and undergo home quarantine for 14 days.
• Passenger should fill self- declaration form provided by govt. of Kerala at departing/origin station.
• Passengers must have the entry pass for Kerala plus any other state or UT to which the traveler is finally deciding to go after alighting from flights.

16] Madhya Pradesh

A) Institutional quarantine:

10 Days

If symptomatic on arrival and tested positive

If symptomatic institutional quarantine till test result

B) Home quarantine:

7 Days

17] Maharashtra

AURANGABAD

A) Home quarantine:

14 Days

B) Action to be taken by Passenger:

• All passengers to download Aarogya Setu app and furnish self- declaration on arrival.
• Passengers visiting Mumbai for short duration (<= 7 days) need to share the details of onward journey

KOLHAPUR

A) Institutional quarantine:

7 Days

B) Home quarantine:

7 Days (post institutional quarantine) and if returning within 7 days then no quarantine

C) Action to be taken by Passenger:

• All passenger to download Aarogya Setu app & furnish declaration
• Passengers visiting Mumbai for short duration (<= 7 days) need to share the details of onward journey.

MUMBAI

A) International Passegners:

• Those arriving at Mumbai airport via a Vande Bharat flight, and have no connecting flight to take, will have to undergo institutional quarantine for 7 days after their exit from the airport. And this will be followed by home quarantine for another 7 days.
• Then, if you arrive via Vande Bharat flight, and want to travel further via road to your destination state, you will have to go through both institutional and home quarantine rules, as you will be leaving the airport technically.
• People taking any other international flights other than Vande Bharat, which has further air connectivity, will have to keep in mind the quarantine rules of the destination state.
• Also, if you are arriving at Mumbai airport from any other country on an international flight, rather than Vande Bharat flight and want to exit, both institutional quarantine and home quarantine, each for 7 days, will be applicable.

B) Domestic Passegners:

• If you board a domestic flight from any state and arrive at Mumbai airport, you can exit the airport, but will have to remain in home quarantine for 14 days.
• Now, if you are arriving at Mumbai airport, and will be returning within 7 days, no quarantine rule will apply.
• If you are arriving at Mumbai airport and have further air connectivity, you will have to follow the quarantine rule of the destination state.
• In case you want to take a Vande Bharat flight but arrive on a domestic flight, and are not leaving the airport after arriving, you will not have to undergo any quarantine.
• Remember to check the quarantine rules of your destination before planning such a trip.

C) Action to be taken by Passenger:

• All passenger to download Aarogya Setu app & furnish declaration
• Passengers visiting Mumbai for short duration (<= 7 days) need to share  the details of onward journey.

NAGPUR

A) Home quarantine:

14 Days – Except passengers with less than 3 days of stay.

B) Action to be taken by Passenger:

• All passengers to download Aarogya Setu app and furnish self- declaration on arrival.
• Passengers visiting Mumbai for short duration (<= 7 days) need to share the details of onward journey

PUNE

A) Home quarantine:

14 Days

B) Action to be taken by Passenger:

• All passengers to download Aarogya Setu app & furnish declaration
• Passengers to submit self- declaration form post arrival to airport

SHIRDI

A) Institutional quarantine:

10 Days

B) Home quarantine:

4 Days – Followed by Institutional Quarantine.

C) Action to be taken by Passenger:

• All passengers to download Aarogya Setu app & furnish declaration
• Passengers visiting Mumbai for short duration (<= 7 days) need to share the details of onward journey.

18] Manipur

A) Institutional quarantine:

14 Days

B) Action to be taken by Passenger:

• Health status to be certified by on Aarogya Setu app before departure.

19] Mizoram

A) Institutional quarantine:

14 Days (to be opted by passenger)

B) Home quarantine:

21 Days (to be opted by passenger)

B) Action to be taken by Passenger:

• Health status to be certified on Aarogya Setu App before departure.
• Passenger needs to register themselves on the state website (https://mcovid19.mizoram.gov.in/) for quarantine options. Passenger can choose either 14 days of institutional quarantine or 21 days of home quarantine. 

20] Meghalaya

A) Institutional quarantine:

48 Hours

B) Action to be taken by Passenger:

• Arriving passengers should register on the state portal http://meghalayaonline.gov.in/ covid/registerall.htm
• Passenger to confirm itinerary post registration on below numbers between 10 am – 8 pm.
• Asst Commissioner of Transport - 7005629354
• DGM MTC - 8974254116/9863064839
• Pool officer transport department - 943610338

21] Nagaland

A) Institutional quarantine:

14 Days

B) Home quarantine:

14 Days - followed by 14 days of mandatory institutional quarantine

28 days with active surveillance for

• Person above the age of 60 years,
• Children & parents of children 10 years & below
• Pregnant women & accompanying spouse 

22] Odisha

A) Institutional quarantine:

14 Days – Exception if exiting Odisha within 72 hours.

23] Punjab

• Any person coming to Punjab by any mode of travel — road, rail or air — will be medically screened on entering the state and will be required to e-register by using the COVA app on smartphone or through a weblink,https://cova.punjab.gov.in/registration.
• Except for frequent travellers, all inbound persons after reaching Punjab will have to undertake a self-quarantine of 14 days and during this period they will have to update their health status daily on the COVA app or would have to call 112 daily.
• In case, they feel they are developing symptoms of Covid-19, they will have to immediately call 104.
• International travellers will have to undergo institutional quarantine for the first 7 days and home quarantine for the next 7days.

24] Rajastan

A) Home quarantine:

14 Days

B) Action to be taken by Passenger:

Self-declaration to be  given by passengers and go through screening process

Symptomatic passengers will be isolated and taken to nearest health facility.

25] Tamil Nadu

A) Institutional quarantine:

14 Days - Only if home quarantine facility is not available for passengers.

B) Home quarantine:

14 Days

C) Action to be taken by Passenger:

• All passengers travelling to Tamil Nadu need register on state website and apply for TN e-pass.
• Link https://tnepass.tnega.org/
• All passengers travelling from states of Maharashtra, Gujarat & Delhi will be tested for COVID on arrival

26] Telangana

07 Days Institutional quarantine followed by 07 days of Home quarantine for International Passengers.

27] Tripura

A) Institutional quarantine:

Passengers with foreign travel history in last 28 days to be kept in institutional quarantine till the results are declared.

B) Home quarantine:

14 Days - Random sample collection (Every 5th passenger)

C) Action to be taken by Passenger:

• Passengers coming for stay less than 72 hours will be permitted to go on the condition that they shall self-monitor the heath.
• Collect details of passengers coming to Tripura for stay more than 72 hours & advise for home quarantine & self-monitor health.
• Passenger going to Bangladesh will be via Akhaura check-post will be transported via special transport on payment basis.

28] Uttarakhand

It is mandatory for all passengers arriving at Uttarakhand to install the Aarogya Setu App and register on the Smart City web portal http://smartcitydehradun.uk.gov.in prior to their travel.

Passengers arriving from DOMESTIC FLIGHTS:

• All passengers without symptoms arriving from cities with high prevalence of Covid-19 will have to undergo 7 days of institutional quarantine followed by 7 days of home quarantine. However, all pregnant women, seriously ill persons and senior citizens above the age of 65 years, or parent(s) accompanied by children below 10 years of age, will be exempted from institutional quarantine but will have to undergo 14 days of home quarantine. Such passengers will only be exempted from quarantine if they return to Uttarakhand within 72 hours.
• Passengers without symptoms arriving from flights which are transited through any of the cities with high prevalence of Covid-19 and those who have directly arrived from other states/cities (apart from the cities with high prevalence of Covid-19) will only have to undergo 14 days of home quarantine.
• All passengers without symptoms arriving at Uttarakhand for a short visit of up to 7 days, for exceptional and compelling reasons, such as cases of death in family, serious illness, visiting parents (old-aged)/ family members or any other reason of personal distress, shall be exempted from quarantine, but will only be allowed to move outside their homes (address that was specified on the web portal at the time of registration) to attend for the aforementioned reasons.

Indian passengers (nationals/tourists) arriving from INTERNATIONAL FLIGHTS:

• It is mandatory for all passengers without symptoms arriving at Uttarakhand to undergo 7 days of institutional quarantine followed by 7 days of home quarantine.
• Passengers without symptoms who arrive in Uttarakhand on exceptional and compelling circumstances, such as pregnancy, death in family, serious illness, senior citizens above 65 years of age and parent(s) accompanied by children below 10 years or due to any other reason of personal distress, as assessed by the ARC/ State Nodal Officers/District Nodal Officers in co-ordination with Health Authorities, may be exempted from institutional quarantine. They will then have to undergo 14 days of mandatory home quarantine.

29] Uttar Pradesh

A) Institutional quarantine:

7 Days – for international passengers only

B) Home quarantine:

14 Days

C) Action to be taken by Passenger:

• Passenger will need to register state website before they exit the arrival hall
• Web Link : https://reg.upcovid.in
• Passenger coming for short duration & travelling to some other destination will have to submit their travelling details & will be exempted from quarantine measures.

30] WEST BENGAL

KOLKATA & BAGDOGRA

A) Home quarantine:

14 Days

B) Action to be taken by Passenger:

• Passengers to fill up and submit the declaration form using Sandhane App developed by H&FW Department West Bengal.
• Link : http://74.50.58.66/systems/Sandhane/1.2/Sandhane_Gen.apk
• Asymptomatic passengers will be permitted to go with a advice for self-monitoring
• In case any Asymptomatic passengers develop any symptoms, they shall inform the local medical officer or state call center 1800 313 444 222/033 - 2341 2600,2357 3636/1083/1085 for medical interventions.
• Samples will be collected for COVID test from all symptomatic passengers. They will be taken to the nearest health facility for sample collection and health condition assessment.
• Those, having mild symptoms, will be asked to go for home/institutional isolation.

Source: Thomas Cook

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General Guidelines for Travel

COVID 19 General Guidelines

Updated on 22/5/20

The Airport Authority of India has issued new guidelines before India prepares to commence domestic operations in a calibrated manner on 25/5/20. 

Please follow the below guidelines if you plan to travel:

• Arogya Setu app will be compulsory for all travelers except children below 14 years of age. Registration on the app also required.
• Passengers to walk through the thermal screening zone before entering the Terminal.
• Masks are mandatory.
• Social distancing to be maintained at the airport.
• Digital payments & use of authorized taxis.
• Vulnerable passengers such as very elderly, pregnant ladies,passenger with ailments are requested to avoid travel.
• Additional metal detectors in place.
• No stamping of boarding pass.
• Report 2-3 hours prior for domestic flights. Passengers should not be late.
• Those with temperature/tested positive for COVID wont be allowed to travel.
• Passengers staying in containment zone wont be allowed to travel.

Steps to follow at Security Check in:

• Arrangements have been made at airport to guide passengers to walk through the pre-embarkation security screening.
• Passengers to follow the directions announced by the authorities and divest of all metal on the body to facilitate security screening
• Passenger to bring only 1 hand luggage as per the airlines specified size.

Lets watch the below video to understand this better:

For International Travel:

• Passengers are responsible to check with respective embassies on the country restrictions/Travel Advisory. Please visit https://boi.gov.in/ for further details.
• If the bookings are made from Travel Agent, kindly contact the agency for changes.

Sri Lankan Airlines

COVID 19 - Terms & Conditions

Updated on 15/8/20

This policy is extended to all tickets issued on/before 31/7/20  for travel between 26/1/20 - 31/12/20 

Change your travel date

If you wish to make a date change, although the flight is not cancelled;

• The Airline shall permit changes (flight/date/routing) without charging any change fees for travel up to 31st December 2020 on SriLankan Airlines operated flights.
• The passenger should bear the difference in the airfare or applicable taxes, if any.
• This is applicable on all tickets irrespective of the routing and place of issue.
• Promotional restricted tickets are eligible for change upon payment of the relevant airfare difference.

If you wish to make a date change due to flight cancellations between 26th January and 31st August 2020;

• The Airline shall permit changes (flight/date) free of charge for travel up to 15th November 2020 on SriLankan Airlines operated flights to the original destination.

• For changes to travel beyond 15th November 2020, the Airline shall permit changes (flight/date/routing) without charging any change fees, however, the passenger should bear the difference in the airfare or applicable taxes, if any.

• This is applicable on all tickets irrespective of the routing and place of issue.  

Exchange for a travel voucher

• You can now exchange your ticket for a travel voucher valid for a period of one year from the date of issue and use it for your future travel with SriLankan Airlines.

• If the ticket is fully unused, the full equivalent amount will be issued on a non- refundable voucher valid for travel within one year from the date of the voucher issuance.

• If the ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for one year from the date of voucher issuance.

• The Airline will not be charging any change/reissue fees for the issuance of the voucher.

• Travel vouchers are issued per passenger, under the same name of the passenger on the air ticket.

• At the expiry of the initial validity term of the voucher any remaining value may be extended for a further one-year period.

• This voucher is transferable subject to special terms and conditions.

• Vouchers cannot be issued in exchange of any tickets issued for events/packages and frequent flyer redemptions.

Cancellations & Refunds

If you wish to refund, although the flight is not cancelled;

• Refund will be worked out based on the refund conditions on your ticket

• Applicable fare rules shall apply.

If you wish to refund due to flight cancellations between 26th January and 31st August 2020;

• All refund charges and applicable penalties will be waived off.

Please visit the Sri Lankan Airlines website https://www.srilankan.com/en_uk/coporate/emergency-news-detail/505 for further information

Source:Sri Lankan Airlines Website

British Airways

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

You can change the dates of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3/3/20 until 31/8/20, with a departure date up to 31/8/21).

Cancellations & Refunds:

• You can cancel and claim a voucher to the value of your booking, valid for travel until 30 April 2022 if you:
•  booked before 3 March 2020 and are due to travel between now and 30 September 2020
•  booked between 3 March 2020 and 30 September 2020 for travel between now and 31 August 2021
• Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with a voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.

IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf.

Please visit the British Airways website https://www.britishairways.com/en-gb/information/incident/coronavirus/latest-information#change for further updates.

Source: British Airways Website

Malaysian Airways

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

• Tickets purchased on or before 30 June 2020 for travel this year, will now be valid for rebookings by 31 December 2020 for travel by 30 June 2021.
• Additionally, customers will be able to make unlimited changes to travel dates as well as flexibility to change to a new travel destination with the change fee waived.
• Unlimited changes are permitted and all change fees will be waived. However, a fare difference will apply if the fare for your new travel date is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

Cancellations & Refunds:

In the event you opt to cancel your tickets, we will waive the cancellation fee for partially used and totally unused tickets. This applies for all type of tickets. A travel voucher will be issued for your next travel to be booked by 31 December 2020 and to be completed by 30 June 2021.

Please visit the Malaysian Airways website https://www.malaysiaairlines.com/my/en/advisory/booking-and-travel-flexibility.html for further updates.

Source: Malaysian Airlines Website

Thai Airways

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

• Extend the validity of fully-unused ticket and rebook later (ticket number starting with 217-)
• THAI will change the validity of your ticket to 31 January 2021. However, if you do not wish to rebook your flights by 31 January 2021, we will automatically extend the final validity date of the ticket to be 31 December 2021.
• All travel must be completed by 31/12/21 on the same route (s) 
• Only the change fee will be waived and the fare difference will apply.

Travel Voucher:

• If you are holding a Thai Airways ticket, you can request a travel voucher for the equal value of the current ticket.
• The Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
• The Travel Voucher will be sent to the email address you provide.
• The Travel Voucher will be valid till 31/12/22
• Fare/tax/surcharge differences may apply to the new itinerary.
• The travel voucher can be transferred with proof of document presented at time of ticketing.
• The travel voucher can be refunded if not used at the end of its expiry date.

Cancellations & Refunds:

If some sectors of on your ticket have been cancelled by THAI and/or THAI Smile, and you have already used part of your ticket, a refund amount will be calculated and settled by issuing office at least 180 days from the submission request.

Please visit the Thai Airways website https://www.thaiairways.com/en/contact_us/thai_special_assistance_form.page  for further updates. 

Source: Thai Airways Website

Singapore Airlines

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

Tickets issued before 15/3/20 for travel from 24/1/20 - 30/11/20

• If you are a passenger in an eligible booking affected by Covid-19 travel restrictions, you may choose to receive flight credits equivalent to the unused value of your original flight ticket, including taxes. These flight credits may be used for future travel before 31 December 2021, for up to two separate bookings.
• Change your travel dates when you rebook (as long as it is before 31 December 2021)
• Choose a different destination when you rebook
• Select a more flexible fare type when you rebook
• Use your flight credits to book a higher cabin class ticket
• Use any remaining flight credits for a second booking
• You also get bonus flight credits, you may enjoy between SGD 75 and SGD 500 toward your next flight with us. The value of the bonus flight credits received is based on the original class of travel, and can be used in conjunction with flight credits.

Tickets issued after 15/3/20 for travel from 24/1/20 - 30/11/20

• You may postpone your trip by changing your travel dates via Manage Your Booking option.
• You may make unlimited changes to your travel dates before 31/10/20 with all change fees waived. After 31/10/20, you may enjoy a complimentary one-time change to your travel dates.
• Please note that any date change must be made within a year of your ticket’s date of issue and any cancellations will be subject to the ticket’s fare conditions.

Cancellations & Refunds:

• If you do not wish to retain the unused value of your ticket as flight credits, you may opt for a refund. Cancellation fees will be waived. However, credit card service fees (for selected countries) and booking fees (for offline ticket purchases) will not be refunded.
• Do note that once a refund is requested, you will no longer be eligible for flight credits or bonus flight credits. If your ticket has been partially used (i.e. you have already flown part of your itinerary), you will receive a refund for the unused portion of your ticket.
• If you have paid for seats, excess baggage or Singapore Stopover Holiday packages, the amount will be refunded along with your ticket. If you have redeemed an upgrade using miles with your original booking, your miles will be redeposited to your original account upon successful processing.
• If you have purchased travel insurance via Singapore Airlines, do remember to contact AIG to cancel the policy for a refund.

Please visit the Singapore Airlines website  https://www.singaporeair.com/en_UK/sg/travel-info/precautionary-measures/# for further updates. 

Source:Singapore Airlines Website

Ethiopian Airways

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

Passengers whose travel date falls between 01 March - 30 September 2020  and tickets issued until August 31,2020 are eligible to:

• Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket, we will keep the ticket as open status for travels until December 31,2021 so that you can rebook it whenever you decide to travel)
• Request a travel voucher for trips up to one year ahead.
• If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected.
• It is also applicable to associated tickets for excess baggage, preferred seat and business class upgrade fees paid.

Cancellations & Refunds:

Kindly contact the airline for Refund queries.

Please visit the Ethiopian Airways website https://www.ethiopianairlines.com/aa/travel-updates/updates-on-covid-19(coronavirus) for further updates.

Source:Ethiopian Airlines Website

Kuwait Airways

COVID 19 - Terms & Conditions

Updated on 15/8/20

Passengers booked to travel between 22nd February 2020-31st December 2020, are eligible for Refund /Re-issue /Re-routing without Penalty Charges for the tickets issued prior to 30th April 2020.

Waiver for Date Change:

• Refundable/Non Refundable tickets are permitted to Re-issue /Re-route without charging reissue /rerouting penalty fees.​
• Any difference in Fare, Taxes, Surcharges will be applicable for above.
• Companion Offer tickets are allowed to re-book/re-issue their Tickets for travel between 01 September 2020 - 31st December 2020, without Reissue Penalty Fee.
• Tickets Issued from 01 July 2020 – 31 August 2020 for Travel Effective 01 August 2020 – 31 December 2020 for Cancelled Flights Only may Re-book/Re-route/Re-issue their tickets without penalty based on the booking class in the Original Ticket.

Cancellations & Refunds:

Refundable Tickets:

• Fully unutilized tickets : Full Refund applicable without any refund penalty fees.
• Partially utilized tickets : Refund permitted on the unused component of any tickets.

Non Refundable Tickets:

• For travel between 22nd February 2020 - 30th April 2020 : Full Refund applicable without any refund penalty fees.
• For travel between 01st May 2020 - 31st December 2020 : No Refund applicable
• For tickets issued in USA for the cancelled flights, the DOT (Department of Transportation) rules and regulations will be enforced.
• For tickets issued in Europe for the cancelled flights, the EU rules and regulations will be enforced.
• For tickets issued in Kuwait as per Kuwait DGCA Memo 79/2020 dated 23 July 2020, tickets with
• Travel dates 22 February 2020-31 July 2020: are applicable for Full refund without refund penalty. Refund to be processed on/before 30 September 2020.
• Travel dates 01 August 2020-31 December 2020: No Refund applicable
• Tickets Issued from 01 July 2020 – 31 August 2020 for travel Effective 01 August 2020 – 31 December 2020 may refund their tickets without any Refund Penalty for Cancelled flights Only OR EMD can be issued valid for One year from the Date of Issue of Ticket.

Travel Voucher:

Passengers may choose to apply for a refund as above or choose to save for future travel in the form of a Travel Voucher  valid for 2 years from its date of issue.

Please visit the Kuwait Airways website https://www.kuwaitairways.com/en/information/usefulinfo/Pages/Reissue-Refund-Policies.aspx for further updates.

Source: Kuwait Airways Website

Gulf Air

COVID 19 - Terms & Conditions

Updated on 15/8/20

Waiver for Date Change:

Applicable to new tickets issued from 10 March to 30 September2020 regardless of travel date

• Unlimited changes without any change fees for future departure dates on the same route
• Difference in fares may apply for the new departure dates
• No refund if fare on new departure date is lower
• Applicable to all fare types

Cancellations & Refunds:

Kindly contact the airlines for the refund request.

Please visit the Gulf Air website https://www.gulfair.com/covid19 for further updates.

Source:Gulf Air Website

Qatar Airways

COVID 19 - Terms & Conditions

Updated on 14/8/20

Waiver for Date Change:

This policy applies to all tickets issued anytime until 30/9/20 , for travel on or before 31/12/20

• Keep your ticket and use it when you are ready with an extended ticket validity of 2 years from the date of issuance
• Travel date and the destination (within same country or upto 5000 miles of original destination where we fly) can be changed free of charge until 31/12/20.
• Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 100 Qmiles that are valid for at least three years, so you can have the flexibility to choose how, when and for whom to redeem them.
• If you are affected, you can re-book your ticket to alternative dates or destinations or opt to receive a voucher for future travel, equivalent to the value of your ticket plus an additional 10% value, excluding statutory taxes. 
• Alternatively, you can opt to exchange your ticket for Qatar Airways Privilege Club Qmiles, or get a refund. 

Cancellations & Refunds:

Qatar Airways is permitting refund for cancelled flights.

Please visit Qatar Airways website https://www.qatarairways.com/en-in/travel-with-confidence.html for further updates.

Source: Qatar Airways Website

Etihad

COVID 19 - Terms & Conditions

Updated on 14/8/20

Waiver for Date Change: 

Unlimited date changes are permitted on all new flights booked before 31/8/20 for travel system range.

For tickets issued on or before 31/8/20 & travel before 30/11/20, you can either change the travel date for free or opt for Etihad Credit

Changes:

• Rebooking needs to be done before 30/11/20 and you can travel to any destination before 31/10/21
• No fare difference for flights rebooked until 30/11/20 within the same zone/area
• No change fees apply
• Fare difference applies for flights rebooked to travel between 01/12/20 & 31/10/21 to anywhere in the Etihad network
• No inventory restriction (any RBD/fare choice within same cabin)
• Rebook by 30/11/20
• Multiple changes permitted.

Etihad Credit:

• We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles to make your next trip even more incredible. 
• Book by 30/11/20
• Complete flexibility to change your trip, fare type & cabin - no restrictions apply.
• No change fees
• Fare difference applies
• If you do not use the credit within 12 months of your first cancelled flight, you will be entitled for a refund of the original ticket value - no bonus credit will be issued case of refund

Please visit the Etihad website https://www.etihad.com/content/dam/eag/etihadairways/etihadcom/Global/pdf/travel-guidelines/consumer-global-covid-19-trade-guide.pdf for further updates.

Source: Etihad Website

Emirates

COVID 19 - Terms & Conditions

Updated on 14/8/20

Waiver for Date Change:

Keep Your Booking: [ For tickets booked on or before 31/8/20 & travel before 30/11/20 ]

• The ticket validity will be extended to 24 months from the date of the original booking. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region at any time with no fees during this period.
• There is no need to contact the airline if your flight is cancelled. It will be kept open automatically and the  you can contact when you are read to travel.

Travel Voucher: [ For tickets booked on or before 31/8/20 & travel before 30/11/20 ]

• You can also convert your original booking into a travel voucher. The value of your travel voucher will be equivalent to the amount you paid for your original booking. We can only provide a travel voucher for the part of your booked itinerary that you have not completed.
• The travel voucher will be valid for one year from the date of issue, and you can use it for flights or other Emirates products and services up to its value and can be extended for another year.
• Travel vouchers are valid for one year from the date of the voucher and can be extended for another year.
• Travel vouchers are issued to the named passenger on the original ticket and will be sent to the email address you enter while completing this form.
• You will also receive travel vouchers for any services you have paid for associated to your ticket.
• You may use the travel voucher for to buy any Emirates product or service for yourself or any of your friends and family.
• You can use the travel voucher throughout the year for multiple transactions if you wish to (up to its value).
• Should you be unable to utilise the full value of your travel voucher within 12 months from the date it was issued, you will be entitled to a refund of the unutilised amount or be able to extend the voucher for another year.

Cancellations & Refunds:

Should you be unable to utilise the full value of your travel voucher within 12 months from the date it was issued, you will be entitled to a refund of the unutilised amount.

Please visit Emirates website https://www.emirates.com/us/english/help/keep-your-ticket/ for further updates.

Source: Emirates Website

Flight Resumption

Updated on 23/6/20

Emirates adds 10 new cities for travellers, offers connections through Dubai for 40 cities

• Colombo (from 20 June), Istanbul (from 25 June); Auckland, Beirut, Hanoi and Ho Chi Minh (all from 1 July); and Barcelona, Brussels, Munich and Washington DC (all from 15 July).
• These will bring Emirates’ offering flights for passengers from Dubai to 40 cities, including existing flights to London Heathrow, Frankfurt, Paris, Milan, Madrid, Chicago, Toronto, Sydney, Melbourne, Manila, Kabul (from 25 June), Bahrain, Manchester, Zurich, Vienna, Amsterdam, Copenhagen, Dublin, New York JFK, Seoul, Kuala Lumpur, Singapore, Jakarta, Taipei, Hong Kong, Perth and Brisbane.

Air Asia India

COVID 19 - Terms & Conditions

Updated on 14/8/20

Waiver for Date Change:

• Convert the amount paid for your flight ticket into a Credit Account which can be redeemed for a new flight booking in the next 730 days.
• Change your flight date without additional charges to any date before 31/10/20.

Cancellations & Refunds:

Refunds are allowed in form of Credit Account.

Please visit the Air Asia website https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB for further updates.

Source:Air Asia Website

Spice Jet

COVID 19 - Terms & Conditions

Updated on 14/8/20

Waiver for Date Change:

• Spice Jet offers the option of Credit Shell.
• Credit Shell is a form of credit note which can be used to make a new booking as well as to book ancillary products with SpiceJet for the same passenger (s) for future travel.
• For bookings cancelled between 25th March, 2020 to 3rd May, 2020 credit shell can be used for travel on or before 28th February, 2021 and for bookings cancelled between 4th May,2020 to 31st May,2020 credit shell can be used for travel on or before 31st March, 2021.

Cancellations & Refunds:

Domestic Flight:

As per the recent DGCA guidelines for refunds, all new bookings made between 25th March’20 and 14th April’20 for travel date between 25th March’2020 and 3rd May’2020 are eligible for a full refund.

International Flight:

Passengers who had booked themselves for travel from 25th March, 2020 till 31st August, 2020 the bookings have been automatically cancelled with zero cancellation fee and a credit shell has been created for the same

Please visit the Spice Jet website https://www.spicejet.com/CoronaVirusTravelRestrictions.aspx for further updates.

Source: SpiceJet Website